Benefit, Employment and Support Services Division (BESSD)
BESSD is the largest division in the Department of Human Services. Staff and administrators provide a continuum of services, through nine programs that serve different populations, aimed at providing clients with monthly benefits to assist them with such essentials as food, shelter, and child care, as well as employment support and work-training and dependency diversion and prevention.
•Emergency Broadband Benefit Program - Due to the COVID-19 pandemic, the Federal Communications Commission (FCC) established the Emergency Broadband Benefit program to help those who need financial assistance connecting to the Internet. Eligible households can receive up to $50 a month to pay for broadband service. Qualifying lessees on Hawaiian Home Lands may apply for an enhanced benefit of up to $75 per month. If you are eligible for the FCC Lifeline, SNAP, TANF, or filed for unemployment or experienced a loss of hours in the last year, you may be eligible for the program. To apply, contact your Internet service provider, call 833-511-0311, or visit GetEmergencyBroadband.org.
•Temporary Assistance for Needy Families (TANF) and Temporary Assistance for Other Needy Families (TAONF)
•Employment and Training (E&T)
•Child Care Program Office
•General Assistance (GA)
•Aid to the Aged, Blind, and Disabled (AABD)
•Supplemental Nutrition Assistance Program (SNAP) – formerly known as the Food Stamp Program
•To Report Lost, Stolen or Damaged EBT card 1-888-328-4292. If you do not have the card number, press option #2.
•Hawaii Financial and Food Stamp Benefits Rights and Responsibilities
•Hawaii Electronic Benefit Transfer (EBT) Program
•Homeless Programs (HP) & Information
•Low Income Home Energy Assistance program (LIHEAP)
•The Public Assistance Information Line (PAIS) is a nation-wide toll-free number (1-855-643-1643) available 7 days a week, 24 hours a day. The PAIS website http://pais.dhs.hawaii.gov is accessible 7 days a week, 24 hours a day. They both provide basic information on a variety of assistance programs offered through the Department of Human Services. For a step-by-step guide to accessing PAIS, read this informational brochure.